All orders will be processed and dispatched from our warehouse within 1-3 days or within 72 hours.
Please note, no changes can be made to the delivery address you have provided once your order has been placed. Your order may be delivered by either your local postal service or by a courier.
Mostly all your orders will be delivered by Australia Post. If you are not home a notice card may be left by the postal service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. Greenwood Australia estimated delivery time and shipping fee varies per country.
Free shipping within Australia & New Zealand.
All other orders standard shipping rates of Australia Post will be applied.
For shipping rates visit www.aupost.com.au
*Delivery times are indicative, subject to the Australian postal and customs services.
GREENWOOD® accepts a return for refund or exchange within 30 days from the date of receipt (the date of receipt sent by the carrier).
The return costs are fully borne by the buyer. The return must be performed by a service with tracking number.
The returned product must be in new condition, similar of the day of receipt and includes all of its labels.
It will also be in perfect condition, the strap inside the bag and packed in its protective bag.
If the returned product shows signs of use it will be returned to the buyer and this at his own expense.
No change-of-mind refunds or returns.
"Return to sender" must be written on the cardboard/postal satchel.
The refund will be made after receipt and confirmation of the return of the buyer.
The process of refund takes approximatively 48H to 72H.
The refund will be made by the same method of payment used by the buyer (check, bank transfer, credit card, paypal)
If you have any questions about returns and refunds, please do not hesitate to contact us : email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.
Please allow up to 5 business days for your return to be processed.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again—it can take some banks 1-2 weeks to process. Please contact your bank or credit card company to ask when you can expect a refund to post.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES (if applicable)
We do allow exchanges for unused, non-personalized items. You must contact us within 14 days of delivery and we will provide instructions on how to proceed with an exchange. Send us an email at email@example.com and please include your order number.